“The Connect 2 Grow programme showed me how to identify the core components of my business and deliver one clear message that delivers results every time. The team here felt that their communication is now more focussed – in particular with clients – they now ask themselves what they are trying to achieve before a phone call or meeting and assess after if they met their goals. They are also focussed on the facts about Bravo and how they are beneficial to the client – we are now concentrating on what makes us truly different and unique from a customer standpoint”.