“I found the course excellent and very helpful. I can see the benefits daily with basic communication. I find my emails are more concise and meetings are more focused. I have used the structures you taught us to prepare for meetings and I’m hoping this will become a habit. I especially liked the role play aspect of the course. Overall I found the course extremely helpful and I would like to do the course again in maybe six months’ time. At the end of the course, because of all the practice in class, preparation for the presentations and support, I found I had lost a lot of my nervousness”.