Last Saturday evening I had the pleasure of being the Keynote Speaker at the Junior Chamber Ireland ‘Friendly Business Awards’ for Dublin City. This event is held annually in the Mansion House and recognises and awards businesses under the following headings:
Customer Care, Shop Layout and Design, Disability Access, Digital Experience
JCI events are always exciting, engaging and full of enthusiastic young people. An organisation I would recommend young business people to join if they wish to enhance their careers.
My talk was entitled: Are You Being Served?
The idea was to offer the audience some key thoughts about what makes a difference to customers when they visit somewhere intending to spend their hard earned money. Continue reading